SportHotel Privacy Policy

Who are we?
Limited liability company SIA “Shotel management”, registration number: LV42103078991, legal address: Dzērves iela 9, Liepāja, LV-3411.
Your privacy and trust are important to us
Our goal is to inform you as clearly and understandably as possible about how and why we use your personal information.
Our goal is to make you feel safe when disclosing your personal data to us. Personal data is any information that can be used to identify an individual.
We take appropriate measures to ensure that your personal data is always secure with us and that the processing of your personal data is carried out in accordance with applicable data protection laws and our internal procedures.
It is important for us to be transparent when processing your personal data.
We are committed to protecting your personal information and maintaining confidentiality in everything we do. This policy allows you to find out what data we may obtain about you, how we will use it, and provides information about your rights and how you can contact us.
Sometimes we need to change our Privacy Policy. All changes will be published on this website and, of course, will be available to you at any time.

What categories of personal data do we collect and why?
Hotel service provision
We process your personal data in order to provide you with hotel services, including accommodation. If you do not provide the required personal data, you will not be able to receive our services. We are subject to statutory obligations applicable to hotels, including the obligation to identify our customers, i.e., we must determine whether you are the person you claim to be.
We store personal data from customer registration forms for 1 year.
Categories of personal data — Legal basis

  • Personal information (first name, last name, personal identity number or date of birth, citizenship/nationality)
  • Contact information (address, telephone number)
  • Payment information if you make a cashless payment (payment card number and expiration date)
  • Other information to ensure hotel services (e.g., vehicle registration number if the hotel offers parking and you use it)
    Legal basis: Provision of the service
  • E-mail address
    Legal basis: Your consent
  • Data from an identity document (passport or ID card)
    Legal basis: Our legal obligation to identify customers

By using our services, you confirm that the personal data you provide is accurate and correct and that you are at least 18 years of age. We cannot guarantee service provision if you provide inaccurate data.

Video surveillance
We conduct video surveillance and process your personal data when you are on the hotel premises, for the purposes of your personal safety and the safety of our employees, customers, and property. Video surveillance recordings are stored in our systems for up to 16 days.
Categories of personal data — Legal basis

  • Biometric data (facial image)
    Legal basis: Our legitimate interest; protection of the vital interests of our employees and customers, including protection of health and life

Advertising / informational materials
With your consent, we inform you about various news and updates from us and third parties by delivering advertising and informational materials.
Categories of personal data — Legal basis

  • Personal information (first name, last name)
  • Contact information (residential address, e-mail address, mobile phone number)
    Legal basis: Your consent

Cookies
Cookies are small text files that are created and stored on your device as an internet user (computer, tablet, mobile phone, etc.) when you visit our website. Cookies “remember” your experience and basic information, thereby improving the convenience of using our website.
By using cookies, data about website usage history is processed, problems and deficiencies in the website’s operation are diagnosed, statistics on user habits are collected, and the website’s functionality is ensured for full and convenient use.
If you do not want to allow cookies, you can stop their use via your web browser settings; however, in that case the use of our website may be disrupted and more difficult. Deleting stored cookies is possible in your browser settings by deleting the history of stored cookies.
Categories of personal data — Legal basis

  • Website user preferences, user habit statistics
    Legal basis: Your consent (web browser configuration)

From what sources do we collect personal data?
You
We collect the personal data you provide to us before we provide our services, as well as when you visit our hotel premises (video surveillance) or our website (cookies), and when you subscribe to receive advertising and informational materials.
Cooperation partners
If you order our services through our cooperation partners (e.g., Booking.com, travel agencies, tour operators), we will obtain data from those partners in order to provide our services to you.

To whom do we disclose your personal data?
Service providers and cooperation partners
To fulfill our obligations to you (e.g., to ensure accommodation reservations), we disclose your personal data to companies that provide outsourced services to us. We carefully assess all external service providers (personal data processors) who process your personal data on our behalf and under our instructions. We evaluate whether they apply appropriate security measures so that processing is carried out in line with our tasks, directions, instructions, and legal requirements. These companies are not entitled to use your personal data for any other purposes.
Law enforcement authorities, state and municipal institutions
In order to fulfill legal obligations, we may disclose your personal data to law enforcement authorities (e.g., the police), as well as to state and municipal institutions upon their request. We may also disclose your personal data to law enforcement authorities (e.g., courts) and state and municipal institutions in order to defend our legal interests by preparing, submitting, and maintaining legal claims.

Transfer of personal data outside the European Union and the European Economic Area (EU/EEA)
We always strive to process your personal data within the territory of the European Union and the European Economic Area (EU/EEA). Your personal data is not processed in a country outside the EU/EEA to provide the service you have chosen.
Transfer and processing outside the EU/EEA may take place if there is a legal basis for it—namely, to fulfill a legal obligation, to conclude or perform a contract, based on your consent, or in other narrowly defined special cases.

How long do we store your personal data?
All personal data obtained from you is stored for as long as you use our services, or until you withdraw your consent if your personal data is processed on that basis. A longer storage period is permitted in order to comply with legal requirements regarding minimum retention periods for documents or information, or to protect our legitimate interests.
After this period ends, we will securely delete your personal data or make it inaccessible (archiving), or render it non-identifiable so that it can no longer be linked to you.

How do we protect your personal data?
We ensure, continuously review, and improve security measures to protect your personal data against unauthorized access, accidental loss, disclosure, or destruction. To achieve this, we use modern technologies and technical and organizational measures, including firewalls and antivirus software.
However, we recommend that you follow general computer and internet safety rules, as well as requirements for protecting and storing your private data (especially identity documents). We will not be responsible for unauthorized access to your personal data and/or data loss if it occurred due to your fault or negligence.

Your rights
Data protection laws grant you several rights to influence the processing of your personal data:

  • Access to personal data: You have the right to request confirmation from us as to whether we process your personal data, and in such cases to request access to the personal data we process about you, or to receive information about the personal data if direct access is not provided.
  • Rectification: If you believe that information about you is incorrect or incomplete, you have the right to ask us to correct it.
  • Withdrawal of consent: Where we process your personal data based on your consent, you have the right to withdraw your consent to the processing of personal data at any time.
  • Objection to processing for marketing purposes: You have the right to object at any time to the processing of your personal data for the purpose of delivering marketing communications.
  • Objection to processing based on legitimate interests: You have the right to object to the processing of personal data carried out on the basis of our legitimate interests. However, we will continue processing even if you object, if we have compelling legitimate grounds to continue. To exercise the rights mentioned above, please submit a written application to us.
  • Erasure: In certain circumstances, you have the right to request that we delete your personal data; however, this does not apply where the law requires us to retain data. To exercise these rights, please submit a written application to us.
  • Restriction of processing: In certain circumstances, you have the right to restrict the processing of your personal data. Please note that if you request restriction of processing, it may affect your ability to receive our services. To exercise these rights, please submit a written application to us.
  • Data portability: Finally, you have the right to receive or transfer your personal data to another controller. This right applies only to data that you have provided to us based on your consent or a contract, and where processing is carried out by automated means. To exercise these rights, please submit a written application to us.

Who can I contact if I have questions?
If you have any questions about the processing of your personal data, please contact us.
If you are not satisfied with the response you receive, you have the right to submit a complaint to the Data State Inspectorate (www.dvi.gov.lv).

Data controller contact details
SIA “Shotel management”
Address: Dzērves iela 9, Liepāja, LV-3411
E-mail: info@sporthotel.lv
Information phone: +371 63432005